Pro Assistant, leading technology for functional support
Pro Assistant is included as standard in the regular support. It is a preventive measure and a system monitoring tool in direct email communication with Qualitas. In case of anomalies or accidents a rep will be immediately reached to provide the necessary support. A faster response as a way to be closer to clients.
Qualitas Pro Assistant is a preventive assistance tool that is able to:
Run basic disk check procedures
Run basic database interrogations
Analyse Net@Pro logs
Analyse the latest configuration changes
Software products sold by Qualitas informatica include maintainance and support services as standard.
These activities ensure all the necessary technological updates to the client's project in synergy with the other enterprise softwares used in the firm's IT ecosystem. This creates an opportunity for enhancements and optimizations for the whole system software infrastructure.
Tailored services include: extended service hours, experts always available in crucial times (for example in software switch moments), fast response in mission critical situations, project know how tracking for the client with the goal of guaranteeing continuity even in case of turnover. This kind of services are granted to clients with particular needs.
Business system optimisation means guarantee application updates, optimize solution's performance, keeping high standards and high productivity levels. To achieve these results we offer 2 key tools: preventive maintenance and evolutive maintenance.
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