Qualitas Informatica: how to deal with lock down accelerating the step on smart working

Dr. Marcella Pizzolato, Head of the Project Area of Qualitas Informatica tells how the IT delivery function of a company that develops and implements application software has faced the period of lock down…



“The delivery function of an IT company that develops and implements application software is structured into complex projects that include analysis, installation, configuration and training activities.

Some of these activities must be carried out at the customer to ensure real effectiveness, while others (as installation, configuration, training…) can be carried out remotely.” 


This is the opening I wrote for a linkedin article just 2 months ago.

Today these words are no longer relevant.

In two months the world has changed completely and therefore also the way we work.

Our smart working project initially planned for 1 day a week has become a full-time remote job.

The negative consequences (personal and business related) of this situation have been many and visible to everyone but I would like to dwell on the things that have impressed me positively within Qualitas Informatica:

  • Activities that we considered impossible (such as remote analysis) have proved not only feasible but feasible successfully. This was a shock. Taboos have been broken, and today we are working to make it clear to all those customers who still do not believe
  • Relationships are still solid. Sense of team persists, trust in the company as well
  • Not being able to “control” everyone/always you are automatically (even if a little bit of craftsmanship) passed to a work model for objectives (one of the real bases of smart working)
  • We carried out a questionnaire within our company and the result showed how employees see in this epochal change also an opportunity to profoundly change lifestyles and working method (after elimination of contingent problems such as the lack of school)


All this must call into question the previous model

We are therefore working to build a new model that combines physical presence, relationship, remote activity and the maximum possible number of smart working activities.

I repeat that smart working is not remote work.

The Chartered Institute of Personnel and Development defines it as:

“Smart Working is an approach to work organization aimed at guiding a better effectiveness and efficiency in achieving objectives through the combination of flexibility, autonomy and collaboration, focusing on the optimization of tools and technologies and ensuring functional work environments for workers.”


In the project, the activities with smart working modes will be organized by objectives, during a flexible time, from a place of their choice and with appropriate collaboration tools.

Let us summarize the implications that each of these “simple” things entails.

Activities organized by objectives means:

  • Only perform value-added activities. In this way you plan only activities agreed with the customer and the project manager responding to the needs of the customer and avoiding deviations often unnecessary and that can lead to delays in the timing of implementation
  • Empower the collaborator in achieving the same.The working day of a smart worker ends with the achievement of objectives
  • Constant search for efficiency improvement.


Flexible schedule:

  • Ability to manage private needs without compromising the working day
  • Indulge our natural inclinations (the world is divided into those who love to get up early and those who love to go to bed late)


Workplace of your choice:

  • Increased concentration and hence efficiency and effectiveness of activities
  • Decrease in travel time (one day a week is 20% of work)
  • More time for the smart worker to dedicate to private interests (family, sports, etc.)
  • Lower pollution and fuel costs (whether they are borne by the employee or the company)


Instruments of collaboration:

  • Use of tools that generally increase information sharing (such as our NET@PRO Dobeya module used both for project management with customers and for asset management)
  • Using collaboration tools that make communications more effective (such as Office 365)


This project is very ambitious, we look forward to starting and see for ourselves if the expectations we have will be met.  



Written by Marcella Pizzolato

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